Positive 2011/12 Care Inspectorate results

At The Richmond Fellowship Scotland, we work hard to ensure we deliver the highest quality of services that meet the needs of the people we support.

The Care Inspectorate (Social Care and Social Work Improvement Scotland) regulates and inspects our services to assess the standard of care we provide to ensure it meets the requirements of the National Care Standards.

We are very happy about the grades we received from the Care Inspectorate in 2011/2012 with 94% of grades awarded to us being either in the ‘good’, ‘very good’, and ‘excellent’ categories, 88% of grades in the ‘good’ and ‘very good’ categories and 68% of grades in the ‘very good’ and ‘excellent’ categories.

• 94% are 'Good', 'Very Good' and 'Excellent' 
• 88% are 'Good' and 'Very Good' 
• 68% are 'Very Good' and 'Excellent' 

The following are some of the comments made by the Care Inspectorate in their inspection reports of our services:

"The service provides a high quality of individual care and support. This is based on informative and up to date risk assessments and support plans with emphasis on communication, enablement and responding to individual needs, capacities and choices."

"The service demonstrated commitment to continuous improvement and the importance of listening and responding to the views of the people they support. The Richmond Fellowship Scotland is keen to include people who are supported by them in all aspects of planning, delivery and evaluation."

"We evidenced that the service has many systems in place to involve the people who are supported in the management and leadership of the service."